About international shipping

3-1 : Delivery to any place other than Japan

3-1-1 : International delivery

3-1-2 : Payment Method

  • Credit-card transactions (PayPal)
    You move from the order screen to the PayPal credit card checkout screen in order to make a payment. After we verify your payment, we will ship your order.

3-1-3 : Customs duty

  • Customs duty and other taxes may be levied additionally when the shipment reaches your country.
    *If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country.Please contact the customs office at your country for more details.
  • For a customer who requests an international delivery(outside Japan), please make an order after checking what products are prohibited or restricted to import to a destination country. When the delivery of goods is not completed due to restriction of a destination country, any refund of the payment will not be accepted.

3-1-4 : Return and Refund Policy

  • Any return or refund will not be accepted once order confirmation e-mail is sent out.
  • We cannot accept any international return/refund/exchange. Please make sure not to make any wrong order.
  • For a customer who requests an international delivery(outside Japan), please make an order after checking what products are prohibited or restricted to import to a destination country. When the delivery of goods is not completed due to restriction of a destination country, any refund of the payment will not be accepted.

3-1-5 : About the damages of EMS

  • When only a part of the parcel’s contents is stolen or missing and delivered to the receiver; or when the item is damaged and delivered to the receiver, the latter has to preserve the postal item in the current condition and make a statement regarding the missing part of the package or damaged item in the local Post Office. In cases of non-delivery, theft, partial loss or damage of the postal item, please first submit a Search Request or Tracking Request and wait for the result. If it is determined that a compensation claim is applicable in the situation, please proceed to the compensation claim application.
  • After the compensation claim application: In the event that the item is damaged after being dispatched with EMS, we will reimburse the cost of the product.

Others

  • Please be sure to review other clauses other than this page before purchasing.
  • If you would like to use an OVERSEAS TRANSFER AGENCY.:
    When shipping within Japan, please understand that we only pack in a way that will not be damaged within Japan (*The packaging will be for domestic shipping because of the relation of delivery size and shipping fee.). In this case, please ask an overseas transfer agency for packaging that will not be damaged by international shipping. Also, if you use an overseas transfer agency and it is damaged, please contact that agency.