About payment and delivery

2-1 : Payment Method

2-1-1 : Credit-card transactions (Stripe/PayPal)


After we verify your payment, we will ship your order.

2-1-1-a : amazon pay


On the cart page and checkout page, customers see a ‘Pay with Amazon’ button. Please log in to amazon and pay.
* In payment with Amazon pay, you can not earn points of our shop.

2-1-2:”Bank transfer(inside Japan)”, “Global online money transfer”(for Overseas) / Prepayment

After verifying the price etc. in the invoice mail, please deposit the money within 7 days. After we verify your payment, we will ship the product.

  • ONLINE MONEY TRANSFER: TransferWise
    BRANCH NAME: ——
    BRANCH No.: —–
    ACCOUNT No.: ——
    ACCOUNT NAME: Kiyoshi Tsuji
    *This service is available only outside Japan.
  • BANK NAME: The Bank of Tokyo-Mitsubishi UFJ,Ltd.
    BRANCH NAME: Kanazawa Branch
    BRANCH No.: 507
    ACCOUNT No.: 0079888
    ACCOUNT NAME: niguramu Co.Ltd.
    *You will be responsible for transaction fees.
    *This service is available only in Japan.
  • BANK NAME: Japan Post Bank Co., Ltd.
    BRANCH NAME: 328 Branch
    BRANCH No.: 328
    ACCOUNT No.: 1751466
    ACCOUNT NAME: niguramu Co.Ltd.
    *You will be responsible for transaction fees.
    *This service is available only in Japan.
  • BANK NAME: RAKUTEN BANK, LTD.
    BRANCH NAME: Beat Branch
    BRANCH No.: 210
    ACCOUNT No.: 7043228
    ACCOUNT NAME: niguramu Co.Ltd.
    *You will be responsible for transaction fees.
    *This service is available only in Japan.

2-1-3 : –none–

2-1-4 : Cash on delivery

After you place an order, we will send you an “order verification and shipping mail.” Please pay the total amount in the E-mail.
*You will be charged the flat rate of 324JPY(incl. tax) regardless of the quantity of your order.
*This service is available only in Japan.
*Mail-Transportation can’t be used.

2-1-5 : Receipt

  1. We enclose a detailed invoice with your package.
  2. If you need a receipt, please let us know when you place an order (before shipment). We will send it along with your product. Sending receipt only is not possible.
  3. With cash on delivery and credit card payment, we cannot issue a receipt. In case of COD, please use the courier receipt invoice; in case of credit card payment, please use the card statement. Please be aware that we cannot issue a receipt unless we collect the money directly.
  4. We cannot reissue the invoice and the receipt.

2-2 : Delivery Method

2-2-0 : Delivery_0/ international delivery (outside Japan) service

  • Please see User Guide “4-1: About international shippings” for details.
  • We calculate shipping fees based on total weight. Please check “Calculate Shipping” on the cart page.
  • As for international delivery, we ship by EMS (Japan Post). Please check the link as we cannot ship to certain countries.

    Country that can be transported / Shipping by country

    • Area 1 (Asia)
    • Area 2 (Oceania, North and Central America, the Middle East)
    • Area 3 (Europe)
    • Area 4 (South America, Africa)
  • Currency notation of the site: ¥(JPY/Japanese yen)

2-2-1 : Delivery_1/ Express home delivery service

Courier delivery

  1. You can choose from the following delivery times (only in Japan):
    • Morning
    • 12:00~14:00
    • 14:00~16:00
    • 16:00~18:00
    • 18:00~20:00
    • 19:00~21:00
  2. As for delivery date, we try to accommodate your request as much as possible. Please note your desired date in the remarks column.
    Because of various factors such as our shop, products, manufacturers, and shipping companies, we may not be able to meet your needs. We cannot guarantee the delivery date. Please be aware of that.
  3. You may not be able to specify the delivery date and delivery time in some areas.
  4. In the case of using overseas transfer agency, the packaging will be for domestic shipping because of the relation of delivery size and shipping fee. If you need secure packaging, please ask the transfer agency for repackaging.
    If there is any damage with the item transfer-shipped, please contact the overseas transfer agency. We cannot compensate for it.

Shipping fees: Hokkaido-Kyushu

  • Product price more than 10,800JPY(incl. tax)
    Free shipping
  • Product price more than 5,400JPY(incl. tax)
    Shipping 378JPY(incl. tax)
  • Product price less than 5,400JPY(incl. tax)
    Shipping 648JPY(incl. tax)

Shipping to Okinawa

  • Product price more than 21,600JPY(incl. tax)
    Free shipping
  • Product price more than 10,800JPY(incl. tax)
    Shipping 864JPY(incl. tax)
  • Product price less than 10,800JPY(incl. tax)
    Shipping 1,296JPY(incl. tax)

2-2-2 : Delivery_2/ Mail-Transportation service

Currently not available.

2-2-3 : Delivery_3/international delivery (outside Japan)

  • Delivery to any place other than Japan.
  • We calculate shipping fees based on total weight. Please check “Calculate Shipping” on the cart page.
  • As for international delivery, we ship by EMS (Japan Post). Please check the link as we cannot ship to certain countries.
  • please refer to “About international shipping” for more details.

2-2-4 : Delivery time

  1. We don’t deliver on holidays.
  2. Products in stock will be sent on the same day or the next day (unless there is a holiday).
  3. If they are not in stock, we will let you know about the lead time after checking with manufacturers.
  4. Due to the weather, traffic, and other factors, the delivery date may change. Also, we cannot accept return goods because of the delayed delivery. We cannot guarantee the delivery date, even though we attempt to meet your desired date.
  5. Some products out of stock may have a longer lead time.
  6. With Mail-Transportation, you cannot specify the delivery date.

2-3 : Return and Exchange Policy

2-3-1 : Exchange of goods

  1. When you receive your product, please inspect it right away. If you find the wrong item or a damaged one during transit, please inform us of the details within 5 days of the product’s arrival.
    In case of damages, the transportation company will review the cause and situation. Please keep the product and cushioning material in the package as it was shipped. If the transportation company decides that it was not damaged in transit, there is no warranty.
  2. Under any circumstances we cannot exchange goods unless you contact us. Also, please follow our instructions when you exchange goods. We cannot accept return goods just after you contact us.
  3. If you receive a defective product and contact us within 5 days, we will pay for the necessary cost of returning it such as shipping and handling etc.
    However, as for sold out and discontinued items, we will make a refund for the product price.
  4. We ship products inspected by the manufacturer and us. We cannot accept return goods unless they are defective (we don’t exchange if you placed the wrong order and had the wrong impression). Also, we cannot accept your subjective judgement (conditions, appearance etc.). We ship all products in accordance with manufacturing standards.
    If we decide that there is no other remedy, we accept unused return goods. However, you will be responsible for all the fees such as shipping and handling.
  5. We do not accept return goods for delayed delivery.
  6. We cannot guarantee (no exchange or refund) even if the package gets lost or damaged if you use Mail-Transportation service.
  7. If there is any damage with the item transfer-shipped, please contact the overseas transfer agency. We cannot compensate for it.
  8. If you find defects after you start using the product, please contact us by email or phone. Depending on the use conditions and duration, we may not be able to exchange or repair or we may charge you fees.

2-3-2 : Return goods

  1. We ship products inspected by the manufacturer and us. Unless they are defective, we cannot accept return goods without any legitimate reason (we don’t exchange if you placed the wrong order and had the wrong impression). Also, we cannot accept your subjective judgement (conditions, appearance etc.). We ship all products in accordance with manufacturing standards.
    If we decide that there is no other remedy, we accept unused return goods. However, you will be responsible for all the fees such as shipping and handling.
    *If you return goods without any legitimate reason, we will refund the product cost after subtracting shipping and handling fees.
  2. We do not accept return goods damaged and dirtied by you.
  3. We do not accept return goods because of delayed delivery.
  4. We cannot guarantee (no exchange or refund) even if the package gets lost or damaged if you use Mail-Transportation service.
  5. Under any circumstances we cannot exchange goods unless you contact us first. Also, please wait for our instructions before you return the item and follow our instructions. We cannot accept return goods just after you contact us.
  6. For a customer who requests an international delivery(outside Japan), please make an order after checking what products are prohibited or restricted to import to a destination country. When the delivery of goods is not completed due to restrictions of a destination country, any refund of the payment will not be accepted.
    When only a part of the parcel’s contents is stolen or missing and delivered to the receiver; or when the item is damaged and delivered to the receiver, the latter has to preserve the postal item in the current condition and make a statement regarding the missing part of the package or damaged item in the local Post Office. In cases of non-delivery, theft, partial loss or damage of the postal item, please first submit a Search Request or Tracking Request and wait for the result. If it is determined that a compensation claim is applicable in the situation, please proceed to the compensation claim application.

2-3-3 : Ordering goods

  1. In case of bulk order, please feel free to inquire us about the delivery time and gift service. We will do our best to meet your needs.
  2. In case of bulk order, please make a payment in advance (credit card, bank transfer, and money order).
  3. In case you cancel a special/bulk order, we will charge you the purchase price (it differs from item to item) as a cancel fee. Please place an order after deliberate consideration.